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As a Server Support Engineer, one of his daily duties includes keeping an eye on Nagios (the FastServers.Net monitoring system) to make sure critical services stay up and running. Josh said he enjoys the amount of things he learns on a daily basis
 

Josh Mattson
Server Support Engineer
As a Server Support Engineer, one of his daily duties includes keeping an eye on Nagios (the FastServers.Net monitoring system) to make sure critical services stay up and running. Josh said he enjoys the amount of things he learns on a daily basis View Profile

Support and Billing

Dedicated Server and Co Location clients enjoy a single point of billing, support, and server management via pentagon.fastservers.net!

Billing Information
View online billing, how to make payment, billing policies, and get the FastServers.Net Billing address. The Billing Department can be contacted by opening a ticket using the link below. Visit "The Pentagon" now!

Open a Ticket
Answers to your questions, support issues, sales questions, and billing information can be handled most effectively by visiting "The Pentagon" which is our centralized management system for support, upgrades, hardware information, and invoicing.

Online Forums
All announcements regarding server issues, network issues, and much more are posted on our forums. Get together with the community of FastServers.Net clients and check out the latest happenings.

Knowledge Base
Search through the online Knowledge Base in "The Pentagon" to look for quick answers to your problem. If you are unable to locate an answer don't hesitate to open a ticket and we will be glad to answer your questions.

Service Level Agreement
Read our Service Level Agreement and gain a better understanding of the services we provide. Great information about our network, software support, hardware support and much more. This is also part of the server contract which can be downloaded below.

Terms of Service
Covers in details policies and procedures in regards to your service. This is also part of the server contract which can be downloaded below.

Acceptable Usage Policy
Learn what FastServers.Net finds acceptable usage for your server. Details out the things we do not allow on our network and unacceptable behavior. This also outlines the actions taken when a policy is violated. This is also part of the server contract which can be downloaded below.

IP Usage Policy
Want information on gaining additional IPs or our overall policy for provisioning IP addresses? Read our overall documentation on how we handle provisioning of additional IP address space, polices regarding it, and actions we take if the polices are broken.

Server Contract
This is a compilation of the server contract which includes in entirety the Service Level Agreement, Terms of Service, and Acceptable Usage Policy. Click here to download.

Privacy Policy
Our Privacy Policy helps you understand what personal information is collected, how and when it might be used, how we protect your information, who has access to your information and how you can correct any inaccuracies in the information.