Acceptable Usage Policy

30 Day Money back Guarantee:
All Dedicated Hosting/Co-Location Hosting plans include a 30 day money back guarantee. If for any reason FastServers.Net does not fulfill the contract (including SLA, TOS, AUP, IP Address Policy), you will receive a full refund (minus additional labor fees, overages, and support fees). Cancellation must occur within 30 days of account activation. Refunds are only valid upon receiving a signed copy of the contract. Failure to provide the contract voids all money back guarantees. FastServers.Net does not provide refunds based on company, personal finance problems or customer’s failure to read the SLA, TOS, AUP, and IP Address Policies.

Not included are:

• Domain Registration
• SSL Certificates
• Any additional billable services done to servers.

No refunds are available after 30 days of account activation.
Accounts cancelled/terminated by FastServers.Net for violating our AIP or TOS do not qualify for the 30 day money back guarantee.

Cancellations:
Requests for cancellation must be submitted online through your Pentagon account at https://pentagon.fastservers.net using the “Online Service Cancellation” tool.

Account Cancellations should be processed via:

Payment:
Establishment of this service is dependant upon receipt by FastServers.Net of payment of stated charges. Subsequent payments are due on a reoccurring date that coincides with the date of signup.  The accepted methods of payment are credit card (Visa, MasterCard, American Express, and Discover), PayPal, Moneybookers.com, wire transfer, check, or money order. Customers are responsible for any additional transaction fees that coincide with any payment methods. Checks, money orders, and wire transfers should be sent at least 7 days prior to the invoice due date to help ensure that the payment is received by FastServers.Net in a timely manner.

FastServers.Net reserves the right to deny Client the use of any payment method for, but not limited to, abuse or misuse of a payment method. Abuse of a payment method may also be grounds for further disciplinary action up to and including the immediate and permanent cancellation of the customer’s services or their entire account with FastServers.Net.

If a check is returned for any reason, the account will be assessed a $25 service charge. If payment for the returned check amount and service fee is not remitted in full by 12 P.M. CST the following business day, the server will be deactivated until payment is received and subject to regular reactivation fees. OR copy and past this:

Service will be interrupted on accounts that reach 10 days past due. Service interrupted for any reason including non payment, abuse, or requested cancellation is subject to a $100.00 reconnect charge. If a check is returned for any reason, the account will be assessed a $25.00 service fee. If payment for the returned check amount and service fee is not remitted in full by 12 P.M. CST the following business day, the server will be deactivated until payment is received and subject to regular reactivation fees. Accounts that are not collectable by FastServers.Net will be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay FastServers.Net a "Processing and Collection" Fee of not less than $50.00 nor more than $150.00. If you desire to cancel your account, please use https://pentagon.fastservers.net.

Payment for services must be received by FastServers.Net prior to the end of the 10 day grace period allowed for services.

Invoicing:

FastServers.Net does not utilize paper or hard-copy invoices. All invoices are sent via email. Clients that normally pay via check, money order, or wire transfer will have their invoices emailed, by default, 15 days prior to the invoice due date. Client can request these invoices to be sent prior to 15 days, but no more then 30 days, from the invoice due date.

• Payments and Fees: Service will be interrupted on accounts that reach 10 days past due. Service interrupted for any reason including nonpayment, abuse, or requested cancellation is subject to a $100.00 reconnect charge. Accounts that are not collectable by FastServers.Net will be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay FastServers.Net a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please use https://pentagon.fastservers.net
• Refund and Disputes: All payments after the initial 30 days of service to FastServers.Net, Inc. are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in FastServers.Net's sole discretion is a valid charge under the provisions of the TOS and/or AUP, you agree to pay FastServers.Net an "Administrative Fee" of not less than $50 and not more than $150. Subscription PayPal payments that are not cancelled at the time of your FastServers cancellation will be refunded less any fees and the subscription payment will be cancelled by FastServers.Net.
• Failure to Pay:  FastServers.Net may deny service or terminate the Agreement upon the failure of the Client to pay charges when due. FastServers.Net provides the Client with a “10 Day” grace period for payment on most services. A service will be interrupted or deactivated on outstanding invoices that reach 10 days past the due date. Services that remain deactivated for 5 days due to non-payment will be cancelled completely from the account and can not be recovered. FastServers.Net does reserve the right to deactivate or terminate a service prior to the end of the grace period.

If a service is deactivated due to non-payment the service in question will only be reactivated once payment for the outstanding balance has been received in full. If all services on an active account are deactivated all outstanding invoices must be paid in full before any one service will be reactivated. FastServers.Net reserves the right to keep a service deactivated until funds paid via check including eCheck have cleared.

Client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of FastServers.Net and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Client agrees that FastServers.Net shall not be liable for any damages arising from such causes beyond the direct and exclusive control of FastServers.Net. Client further acknowledges that FastServers.Net’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by Client for services during the period damages occurred. In no event shall FastServers.Net be liable for any special or consequential damages, loss, or injury.